1300 000 030
The following terms and conditions apply to all products and services undertaken by Rehab Hire & Sales. These Terms and Conditions constitute an agreement between Rehab Hire Pty Ltd ACN 139 444 492 356 and you, the customer.
By using our services and products, you agree to these Terms and Conditions. We may amend these Terms and Conditions from time to time. Any amendment is effective immediately. If you do not agree to these Terms and Conditions, you should not proceed with engaging our services and products.
Copyright
The content contained on the Rehab Hire & Sales website is protected by copyright. No persons or businesses may use our website for personal and non-commercial purposes, except, where permitted by Rehab Hire & Sales in writing or by the relevant copyright legislation. No person or business may use, copy, modify, transmit, store, publish or distribute the content on our website without express permission in writing from Rehab Hire & Sales.
Purchase Items
Delivery
Delivery fees are non-refundable.
Delivery charges apply to all orders processed online, except for items delivered to hospitals within the Melbourne Metropolitan Area.
Any additional delivery or storage charges incurred by Rehab Hire & Sales resulting from a customer’s action or request, may be passed onto the customer at the discretion of Rehab Hire & Sales.
If the customer refuses to receive a delivered product/s, 20% of the purchase price will be payable.
If the delivery is incorrect, please contact our Customer Service Team on 1300 000 030 within seven (7) business days of delivery.
Stock Changes or Delays
Rehab Hire & Sales reserves the right to change the source of any of its products without prior notice. Products on the Rehab Hire & Sales website are subject to modification, consistent with changes in design, specifications, or other factors.
Customers will be advised if out-of-stock products are placed on backorder and will be given an opportunity to cancel or amend their order accordingly, except in the case of custom-made products / orders.
All products must be paid for in full, including delivery, before the product will be shipped.
Pricing
Prices are subject to change without notice. All pricing is in Australian Dollars and is inclusive of GST, unless otherwise stated.
Ownership (title) of the goods will only pass to the purchaser once Rehab Hire & Sales has received payment in full, from the customer.
Return Policy
The following outlines our return policy for purchased items. By processing your payment with Rehab Hire & Sales, you are accepting the terms and conditions as detailed below.
All return policies issued by Rehab Hire & Sales abide by and are in line with the Australian Consumer Law (ACL).
Please place your order carefully. Rehab Hire & Sales does not accept ‘change of mind’ returns.
If you require clarification or have any questions, contact a member of our purchasing team on 1300 000 030 before placing your order.
Returned products must be in new, unused, and resaleable condition in the original packaging (where applicable).
Custom Items
Customised items, including but not limited to the following products: scripted wheelchairs, scripted shower commodes, items specifically ordered with custom fabrics and or modifications are not returnable.
Non-stock items
Non-stock items, i.e. items that are not held in our warehouse and are ordered upon request, are not returnable.
Hygiene items
Some Assistive Technology (AT) items are categorised as hygiene items. Items categorised as hygiene items, including but not limited to the following products: personal hygiene aids, incontinence products, wearable products, commodes, adaptive eating and drinking aids, mattresses, and pressure area management, are not returnable unless deemed faulty on receipt of delivery.
Faulty | Damaged Items
Rehab Hire & Sales has strict quality control procedures in place. Every item that leaves our warehouse is individually checked and signed off before being shipped.
If your item is faulty, contact our Rehab Hire on 1300 000 030 within the manufacturer’s warranty period listed on the item. Rehab Hire & Sales treats warranty items with the highest priority.
A copy of the purchase receipt must accompany the returned goods when claiming under a warranty.
Warranty for dents, scratches or blemishes must be reported to Rehab Hire & Sales within seven (7) business days of delivery.
A manufacturer’s warranty only applies to products when they are used according to the manufacturer’s instructions and when the product has been properly assembled and maintained. Warranty does not cover negligence, unauthorised repairs or alterations, improper installation, or accident.
- Contact Customer Service on 1300 000 030.
Once Rehab Hire & Sales has confirmed the return request complies with the terms and conditions of our Return Policy, you will be issued a Return Authorisation (RA) Number - Download and complete a Return Form from the Rehab Hire & Sales website.
- Write the RA Number on the Return Form and on the outside of your return shipment. Do not write the information on the original product packaging.
- We treat warranty items with the highest priority. You will receive an email with the details and outcome of your processed return. Please note that a refund or warranty replacement will only be given once the faulty item has been received and tested by Rehab Hire & Sales.
Hire Items
Rehab Hire & Sales has strict quality control procedures in place and ensures that all hire equipment is thoroughly sanitised, checked for safety and is in good working order prior to delivery.
It is the customer’s responsibility to check hire equipment upon receipt of the goods and report any issues to Customer Service within two (2) business days of receipt, otherwise the customer agrees and accepts responsibility and liability of the issues.
All hire equipment remains the property of Rehab Hire. In the event that a customer wishes to purchase rehabilitation equipment, all requests must be made to Customer Service on 1300 000 030.
Billing
All hires are for a minimum of two (2) weeks and commence on the day the equipment is received by the customer.
Rehab Hire & Sales does not require a deposit; however all hire fees are paid in advance (via credit card) with an initial charge of two (2) weeks, plus delivery.
The customer’s credit card will then be charged fortnightly until the equipment is returned.
Payment
Rehab Hire & Sales only accepts credit card payment (unless otherwise specified) and does not offer any insurance on hire equipment.
The customer agrees that the hire agreement may be cancelled, and items will be collected if payment is not received by the due date.
Quotes
Hire prices are quoted on a weekly basis (in Australian Dollars and GST free) unless otherwise stated and invoiced fortnightly.
It is the customer’s responsibility to notify Rehab Hire & Sales of any changes to address, contact details or banking/credit card details.
Delivery
Delivery charges apply to all equipment delivered by Rehab Hire & Sales or a representative of Rehab Hire & Sales and are inclusive of GST and will be confirmed via the customer signature or a representative of the customer at the time of delivery.
Rehab Hire & Sales will try to accommodate customer requests for specific booking times for delivery and / or collection however this is not always possible. If the customer requires a specific booking time, an additional delivery fee will be incurred. The additional fee will be discussed with the customer at the time of booking.
If the customer refuses to accept or receive delivered hire products, the delivery fee plus one (1) week of hire costs will be deducted from the customer’s credit card.
Collection
Rehab Hire & Sales offers customers ONE collection of all hire equipment (unless otherwise stated).
When a customer no longer requires the hired equipment and wishes to return it, they must give Rehab Hire & Sales one (1) business days’ notice. If the customer is not home during the scheduled collection timeframe or fails to answer the door, additional collection charges will be incurred.
Equipment Condition Upon Return
All equipment is to be returned to Rehab Hire & Sales in good working order. If any repairs or excessive cleaning are required, the customer shall be liable for all costs. All repairs are to be conducted by Rehab Hire & Sales staff or a representative of Rehab Hire & Sales ONLY.
Rehab Hire & Sales may end the hire agreement if the equipment is damaged, misused or at the sole discretion of Rehab Hire & Sales.
In the event of any injury or damages caused or sustained by the use of equipment hired or purchased from Rehab Hire & Sales, the customer agrees to waive all liability and accept responsibility.
Lost Hire Equipment
In the event hire equipment is lost by the customer, the customer agrees to purchase the lost item from Rehab Hire & Sales. The purchase amount will be determined by Rehab Hire & Sales and may be up to 100% of the items retail value. Further, the customer agrees that hire fees will continue to accrue until such time that the purchase amount has been paid in full.
NDIS Funded Clients
NDIS funding approval and / or confirmation is required prior to processing any hire orders.
Self-Managed Participants
Will be required to provide credit card details to secure the hire order (Visa or Mastercard). Self-Managed clients do have the option to pay via Electronic Funds Transfer (EFT) as some do not have credit cards.
Plan Managed Participants
Must provide written confirmation from the Plan Manager stating the participant has sufficient funds in their plan to cover the hire and delivery charges, coupled with billing details.
NDIA Managed Participants
NDIS must provide an approval quote for the required stated products and create a Service Booking. For non-quote required stated supports Rehab Hire & Sales can create a Service Booking.
Service Agreements
A Service Agreement between the Client and Rehab Hire & Sales must be provided and signed by the client or their representative for each hire and stating the total hire costs.
